Terms of service

Last updated: March 18, 2026

At Tiny Learns we are proud of our customer service and dedicated to your total satisfaction. If you have any suggestions or comments please email us.

Our Contact details: TINY LEARNS LLP, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Email: info@tinylearns.com (please email first)

Phone Number: +44 (0) 77 00 182 300

Terms and Conditions for TINY LEARNS LLP

Welcome to the TINY LEARNS LLP website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact info@tinylearns.com.

Owing to properties essential to their purpose, items may not be suitable for children under 3 years of age and should always be used under adult supervision. It is important that adults always assess the risks of the activities presented to children.

Use of the website
Access: You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Our rights
We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Making A Purchase
Currency
Please take note of the following:
1. All of our prices are charged in British Pounds Sterling.
2. When it comes to paying for your products, your payment provider will convert your payment automatically to £GBP when you pay. This amount may differ to the converted prices shown due to currency fluctuations.

Cart
It is a simple process to make a purchase. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Each Product purchased is sold subject to its Product Description which sets out additional conditions related to that Product. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

If the item you require is not in stock you can register for an alert to be automatically sent to you once it is available again.

Payment methods
We accept credit and debit card payment online. If you are shopping from another country, place your order and your credit card company will convert the transaction to your own currency. We accept Visa and Mastercard and many other credit and debit cards.

We accept Google Pay and Apple Pay payments.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Once you make your payment you may not be able to change your order. There may be a repacking fee, payment charges fee and/or an additional postage and handling charge if your order is changed prior to dispatch. Items added offline are charged at the offline rate not our website prices.

When confirmation of the order is received, this is to indicate that we have received your order. We will check the order in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of any changes, we will always contact you first to ensure that the changes are acceptable or give you the option to cancel.

Non-acceptance of an order may be a result of one of the following:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in the Terms and Conditions.

The contract will be concluded in English.

We only dispatch items once we have received cleared payment.

Discounts and Promotions

Discounts, promotional codes and special offers are available exclusively through our official communication channels, such as our website, email newsletters and official social media pages. Any discount codes or promotional offers found on third-party websites or social media pages not affiliated with us are considered unauthorized and will not be honored.

Discounts, promotional codes, or special offers cannot be combined. If a product is already discounted, on sale, or part of a promotion, additional discount codes will not apply.

All discounts are valid only for the specified promotional period and cannot be applied retroactively to previous orders or combined with other ongoing offers. We reserve the right to modify or withdraw any promotion or discount at any time without prior notice.

Shipping
Our delivery rates are only in the United Kingdom for a delivery fee of £4.99. If the order is higher than £60.00, then the shipping is free.
For most deliveries we use a standard 2-14 business days delivery service to the UK. We cannot normally deliver to PO Boxes or BFPO addresses, please use your geographical address.  The untracked postage option has no tracking and the liability for non-delivery is with the receiver.

If there is an error in your delivery address there may be an additional charge from our couriers to correct this or the delivery may fail and be returned to us, the buyer would be responsible for the cost of the correction or return.

Please inform us immediately of any damage to your parcel or any missing items, if we are not notified promptly we may not be able to rectify the matter.

Customs and Tax Charges
All UK buyers are subject to VAT (sales tax) of 20%. This is included in the price of the product.  Orders from outside Great Britain will not be charged UK VAT but may be liable for customs charges and VAT on entry to your own country.  If you fail to pay these charges any return charges we incur will be deducted from your refund.  All EU orders require an EORI number obtainable from your government. Please ensure you are aware of any import processes required for your country and arrange these in advance with us. It is your responsibility if the delivery fails if we have not been notified of an EORI number or any customs requirements of which we have not been made aware. It is important that you check that the goods you are ordering are permitted to be imported into your destination country. TINY LEARNS LLP does not accept liability for costs incurred if ordered goods are refused entry. Overseas customers must pay all due customs and duties and understand that TINY LEARNS LLP cannot refund purchases that are refused delivery due to unpaid customs charges. For any returned items, the customer will incur an additional charge.

Credit Card Security
We do not process the card details directly on our website but use a secure payment gateway. This ensures that your card details are not accessible via our system.

Guarantee
We hope you will be pleased with your purchase. We will be happy to refund or exchange a faulty product provided it is returned in unused condition.  For full details of our procedure and timeframes for returning faulty goods, please refer to our dedicated Refund Policy. We would need a clear reason for the return, notice should be given in writing (an e-mail will suffice) and we will arrange the return method. This right will have been fulfilled if you return the goods unused and in perfect and unsued condition (apart from the fault) in their original undamaged packaging before the expiry of this period. For full details of our returns policy please see the relevant section below. If items are missing or have been damaged during the delivery process it is essential that you contact us within 3 business days of receipt, keep the packaging and take pictures of the outer packaging and the damage.

Returns and Refunds procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (usually 14 days) and in original, undamaged packaging. Notice should be given in writing (an e-mail will suffice) and by returning the goods (at your risk and cost). This right will have been fulfilled if you return the goods unused and in perfect and resaleable condition in their original undamaged packaging before the expiry of this period. If we find that the product has not been returned to us in fully resaleable condition, or the packaging is marked or damaged, we reserve the right to refuse a refund on the item, or deduct a percentage of the original selling price from the refund amount. We will refund the value of the goods purchased but not postage charges you might incur. There is no restocking fee in returning your product. Refunds will be paid directly to your account within 10 days.  

If we find that the product has not been returned to us in fully resaleable condition (for reasons other than a defect), or the packaging is marked or damaged, we reserve the right to deduct a reasonable amount from the refund. This deduction will reflect the reduction in the value of the goods caused by your handling of them beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that your right to return products does NOT apply to products which fall into the following categories unless they are faulty:

• Goods made to your specification

• PDF files as these cannot be returned

• Goods ordered especially for you from a third party supplier

If items are missing or have been damaged during the delivery process it is essential that you email us within 3 business days of receipt, it is essential that you keep the packaging and take pictures of the outer packaging and the damage.  If a product is faulty rather than damaged please notify us within 30 days with a picture showing the fault.

Please could you include the notes below with your item and also email this information to us so we can deal with the issue promptly when we receive your return:

• Order Number:

• Contact Name:

• The Product Name the item - please see webpage for this information:

• The reason for the return:

Please pack all items carefully and do not mark their original boxes. Please ensure items are returned in their original undamaged packaging so they can be resold, we reserve the right to discount your refund if items and their packaging are not returned in perfect resaleable condition. We would not normally accept returns of products notified to us after 30 days of delivery.

If your return brings your order total below the threshold for free or discounted delivery, you will be charged the full delivery cost for the items on your original order.

General
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

.pdf files should be downloaded and saved to your device promptly and within 28 days.  These will expire at some point after 28 days or once the maximum download attempts have been made.

Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: o any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or o any loss of goodwill or reputation; or o any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
These Conditions govern our relationship with you. In this way, we can avoid any problems surrounding what TINY LEARNS LLP and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.