Shipping policy

Last updated: March 18, 2026

Understanding Handling and Shipping

To give you the most accurate delivery estimate, please note the difference between our two main processes:

  • This is the time required for our fulfilment team to verify your order, conduct quality checks, prepare the goods, and package the consignment before it is dispatched to the carrier. This process typically takes 1-2 business days.

  • Shipping Time: This is the time the carrier takes to transport the packaged order from the dispatch point to your specified delivery address.

The total time for your order to arrive is the sum of the Handling Time and the Shipping Time.

DELIVERY INFORMATION

Delivery pricing is £4.99. Delivery pricing on orders more than £60.00 is free. Delivery service is only for the UK and the European Union.

Orders over £60.00 (including VAT, excluding delivery fees) shipped are eligible for Free Delivery to Great Britain. Payments must be received within 7 days for an order to qualify for free delivery.

Our delivery service is with Royal Mail / FedEx / post for lighter orders, and established courier firms for larger orders. For courier orders, we can provide a tracking reference for you to manage the delivery.

UK Legal Guarantee (30-Day Limit):

In line with the Consumer Rights Act, if we fail to deliver your order within 30 calendar days of placing the order (or any longer delivery time expressly agreed upon with you), you have the right to cancel your order and receive a full refund.

Our different shipping classes are:

GB MAINLAND STANDARD TRACKED (NOT HIGHLANDS/SEA CROSSINGS)

For standard tracked delivery within 2 - 14 business days (includes handling time) throughout mainland England and Wales and most of Scotland. Delivery pricing is £4.99. Delivery pricing on order more than £60.00 is free. This option does not cover the remote Scottish Highlands or any sea crossings.

UK HIGHLANDS & ISLAND, NORTHERN IRELAND & CHANNEL ISLANDS STANDARD TRACKED

For standard delivery throughout Northern Ireland, the Scottish Highlands or any UK islands. Delivery pricing is £4.99. Delivery pricing on order more than £60.00 is free.

Some destinations may incur surcharges if they involve sea crossings from the mainland or are in remote areas.

CAN I DELAY THE DELIVERY OF MY ORDER FOR A FEW WEEKS?

If you would like to delay your order beyond one week, just send us an email and we will postpone the order for you at no extra charge. Please let us know the week in which you would like to receive delivery so that we can arrange for the delivery. There is no additional charge on delivery. Delivery pricing is £4.99. Delivery pricing on order more than £60.00 is free. Please note that since the delivery is carried by a third-party courier service, we cannot guarantee the actual delivery time.

WORLDWIDE DESTINATIONS

We do not deliver outside the United Kingdom.

We cannot normally deliver to PO Boxes or BFPO addresses, please use your geographical address.

Some destinations may incur surcharges if they involve sea crossings from the mainland or are in remote areas.

LOST OR DAMAGED GOODS LIABILITY

If your order is deemed lost by the courier or arrives damaged, please notify us immediately. We will work with the carrier to resolve the issue and offer a solution. 

RETURNS

For full details on returns and your consumer rights, please refer to our dedicated Returns and Refunds Policy.

  • Returns for 'Change of Mind' (e.g., wrong size/colour): The customer is responsible for covering the cost of return postage.

  • Returns for 'Faulty or Damaged Goods': If items are missing or have been damaged during the delivery process it is essential that you contact us within 3 business days of receipt, keep the packaging and take pictures of the outer packaging and the damage. Inform us through email on info@tinylearns.com before any return is a must.

  • Products returned within 14 days will receive a full refund.

  • You can read more information about the returns on our Terms and Conditions page.

  • You can visit the Returns and Refunds Policy page.